At Ecua-drip shop, we aim to deliver your guitar safely and quickly. Here’s everything you need to know about how we ship.
1. Processing Time
Orders are typically processed/handled within 1-3 business day for the USA Also, Sometimes take more time duing holiday time.
2. Shipping Rate & Regions
-
USA: Free shipping on orders over $40.
- USA: Flat Rate Shipping $5 under $40 order.
3. Carriers Used
We primarily ship via USPS. Tracking information will be sent via email once your order is fulfilled.
4. Delivery Times
-
USA: 4–7 business days (Monday-Friday), depending on your location.
The order cut-off time will be 2:00 PM Eastern Standard Time (New York)
5. Shipping Damage
If your instrument arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the product. Email us at contact@ecua-drip.shop
6. Order Tracking
Once your item ships then we will send you the tracking number through your order email, and then you can track your order.
7. Lost or Stolen Packages
HILS America is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, we will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate. For more information, contact our customer services team via email at contact@ecua-drip.shop
8. Inquiries
Email contact@ecua-drip.shop for any questions about your order or shipping status.